This Privacy Policy explains how FleetCore Logistics (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or interact with our website, use our services (including SMS/text messaging), or otherwise provide information to us. By using our site or providing information you agree to the terms below.
1. Information we collect
We collect the following categories of personal information:
Contact information: name, email address, postal address, phone number (including numbers provided for SMS).
Account & transaction info: account details, billing information, purchase history.
Communications & support: messages, call recordings (where permitted by law), SMS message logs, and support transcripts.
Usage data & device information: IP address, browser type, operating system, pages visited, cookies and similar technologies, and timestamps (for clock-in/out, activity, or other service logs, if applicable).
Other information you provide: survey answers, form submissions, and any other information you submit.
2. How we collect information
Directly from you (forms, account sign-up, phone, SMS consent).
Automatically when you use the website (cookies, logs).
From third-party service providers and integrations that help deliver our services (payment processors, SMS providers, analytics).
3. How we use your information
We use personal information to:
Provide, operate, and maintain services and communications (including SMS).
Send transactional messages, appointment reminders, billing notices, and service-related alerts.
Send promotional messages only if you opt in to receive promotional SMS.
Improve site functionality and user experience, perform analytics, and detect fraud.
Comply with legal obligations and protect rights.
4. SMS / Text Messaging — Important disclosures
By providing a phone number and consenting to SMS, you authorize us to send you text messages regarding the purposes you selected. Consent is not a condition of purchase.
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
5. Sharing & disclosure
We may share personal information:
With service providers who perform services on our behalf (e.g., SMS delivery platforms, CRM providers, payment processors). These providers are contractually required to protect your information and use it only for specified purposes.
To comply with legal obligations, respond to lawful requests, and protect rights, property, or safety.
In connection with business transfers (sale, merger, financing) — in such cases we will notify you as required by law.
Important: SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
6. Cookies & tracking technologies
We use cookies, web beacons, and similar technologies for site functionality, analytics, and to remember preferences. You can manage cookie preferences in your browser; however disabling certain cookies may affect site functionality.
7. Data retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. For SMS records and phone numbers we typically retain data for [insert timeframe, e.g., 2 years], unless otherwise required by law or a different retention period is necessary for the service you requested.
8. Your rights & choices
Access & correction: You may request access to or correction of your personal information.
Opt-out / unsubscribe: You can opt out of promotional SMS at any time by following the opt-out instructions in the message (e.g., reply STOP) or by contacting us (see Contact section). Opting out of promotional messages will not prevent us from sending transactional messages necessary to provide services.
Cookie preferences: Manage via your browser settings.
9. Security
We use administrative, technical, and physical safeguards designed to protect your information (encryption in transit, access controls, regular security reviews). No method of transmission or storage is 100% secure — we cannot guarantee absolute security.
10. Children
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us to request deletion.
11. International transfers
If you are located outside the country where our servers operate, your information may be transferred to and processed in countries with different data protection laws. We take steps to ensure adequate protection (contracts, standard contractual clauses where required).
12. How to find & display this policy
For SMS consent flows and any page collecting phone numbers, include a clear link to this policy at or immediately adjacent to the input field/button.
13. Changes to this policy
We may update this Privacy Policy. We will post the updated policy with a revised “Last updated” date and, where required, notify you of material changes.
14. SMS Messaging Consent
Fleetcore Logistics may use your phone number to send SMS messages related to quotes, shipments, account updates, and customer support. By providing your phone number through our website or other communication methods, you consent to receive text messages from Fleetcore Logistics.
Message Frequency: Message frequency may vary depending on your interactions with us.
Charges: Message and data rates may apply.
Opt-Out Instructions: You may opt out of SMS communications at any time by replying “STOP.” You may also reply “HELP” for additional assistance.
Data Use: Phone numbers collected for SMS communication purposes will not be shared, sold, or used for marketing purposes outside of Fleetcore Logistics.
15. Contact us
For privacy questions, requests, or to opt out, contact:
FleetCore Logistics
Email: ops@fleetcorelogistics.com
Phone: 954-636-8672
Address: 4300 Biscayne Blvd.
Miami, FL 33137
- Terms & Conditions — SMS/Text Messaging
- Effective date: September 29, 2025
These SMS Terms explain how we communicate with you by text message and the rules that apply. - 1. Consent to Receive SMS
By providing your phone number and opting in, you expressly consent to receive SMS/text messages from FleetCore Logistics regarding the categories of communications you selected. Consent is not a condition of purchase. You represent that you are the account holder for the phone number you provide (or have authorization to provide it). - SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
- 2. Types of SMS Communications
If you have consented to receive text messages from FleetCore Logistics, you may receive messages related to one or more of the following types (we will only send the types you selected): - Appointment reminders and confirmations
- Follow-up messages and service notifications
- Billing inquiries, invoices, and payment reminders
- Service updates and status alerts (e.g., shipment updates)
- Promotions or offers (if applicable — only if you selected promotional messaging)
- Note: If your selected use case is conversational/helpdesk only, promotional messaging will not be sent.
- 3. Message Frequency
Message frequency may vary depending on the type of communication and your preferences. For example, you may receive up to SMS messages per week related to appointment reminders or billing. Promotional message frequency, if applicable, will vary and may be less frequent. - 4. Potential Fees for SMS Messaging
Standard message and data rates may apply based on your mobile carrier and plan. International messaging fees may apply for messages sent or received while roaming. Contact your mobile carrier for pricing details. - 5. Opt-In Methods
You may opt in to receive SMS messages from FleetCore Logistics by one or more of the following methods (we will only use the methods you implement): - Verbally, during a phone conversation with our representative
- By submitting an online form on our website (with an explicit checkbox or button)
- By filling out and signing a paper consent form
- Via an in-person consent process at our physical location
- (Ensure the method used records the date/time and the text of the consent.)
- 6. Opt-Out Method
You can opt out of receiving SMS messages at any time: - Reply STOP to any SMS message from us to unsubscribe from that messaging campaign. You will receive a confirmation reply.
- If you are subscribed to multiple message types, replying STOP may only unsubscribe you from that specific message flow; follow any instructions provided in the confirmation message.
- You may also contact us directly at ops@fleetcorelogistics.com to request removal.
- After you opt out, we may still send you service-related or transactional messages necessary to provide services (e.g., billing notifications) unless you request otherwise.
- 7. Help
For assistance, reply HELP to any text message or contact our support: ops@fleetcorelogistics.com - 8. Standard Messaging Disclosures (must be included in opt-in flows)
- Message and data rates may apply.
- You can opt out at any time by texting “STOP”.
- For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
- Message frequency may vary.
- 9. Message Content & Recordings
We may keep records of messages, including stored content and metadata (timestamps, sender, recipient). Call recordings and full message content will be retained according to our retention policy and applicable law. - 10. Third-Party Service Providers
We may work with third-party service providers (e.g., SMS gateways, CRM platforms, analytics) to deliver SMS. These providers are contractually obligated to protect data and use it only for the agreed purposes. SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes. - 11. Legal compliance & limits
We comply with applicable laws and regulations for SMS communications (including TCPA in the U.S., and similar laws internationally). You are responsible for ensuring any number you provide can legally receive messages. We are not responsible for messages delayed or failed due to carriers. - 12. Termination
We may suspend or terminate your SMS service at any time for violations of these Terms or misuse (spam, abusive behavior). We will notify you when feasible. - 13. Changes to SMS Terms
We may update these SMS Terms. We will post changes with a new “Last updated” date. Continued use of SMS services after changes constitutes acceptance. - 14. Contact
For questions about these SMS Terms or to opt-out, contact:
FleetCore Logistics — Email: ops@fleetcorelogistics.com | Phone: 954-636-8672